Caribou Coffee Responds To My Complaint
This is the email I got from Caribou, followed by my response which I CC'd to an attorney.
Dear Mr. Benson,
Sincerely,
Lisa Curski
Customer Relations Specialist
Caribou Coffee Company
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Dear Ms. Curski,
Doug Benson
Dear Mr. Benson,
Thank you for taking the time to contact us and I apologize for any inconvenience this may have caused you.As we recently launched out free WiFi program at Caribou we are still working out some of the bugs, including tweaking the content filters. In order to preserve a family friendly environment we have general filters are some categories, which is what I believe the representative at Wandering WiFi discussed with you. We appreciate when our guests let us know when these filters are blocking material that does not need to be blocked and this is not intentional, and we are happy to address the situation.
So that I can better understand your specific situation, were only the pictures on your blog blocked? Or was the written content blocked as well? Have you had any further contact with Wandering Wifi? Thank you again for contacting us and I apologize for any inconvenience this may have caused you.
Sincerely,
Lisa Curski
Customer Relations Specialist
Caribou Coffee Company
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Dear Ms. Curski,
Neither your company nor its agents have any business tampering with the contents of my blog. And, I don't care what innocuous-sounding label ("family friendly")you choose to apply to your prejudices employed in defiling my property. You have no excuse for violating my First Amendment rights!
I should point out that my blog is highly political in nature and that political speech is preeminent among all forms of speech with regard to constitutional protection, and has been vigorously defended in the U.S. court system.
Doug Benson
Labels: Caribou
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